Date of delivery: 30th May 2008 at 3.00p.m. (meter reading 37km)
1st time broke down: 30th May 2008 at 6.30p.m. (meter reading 65km)
Towed to workshop: 2nd June 2008 at 10.30a.m.
Hand over from workshop: 4th June 2008
2nd time broke down: 10th June 2008 (6 days after repaired, meter reading 325km)
Towed to workshop: 11th June 2008 at 9.00a.m.
Hand over from workshop: 11th June 2008 at 4.30p.m.
Intend to buy a new car? A new Proton Saga? Please read this before making the decision!
I booked a new Proton Saga a few months ago from EON Cheras Branch for my daughter, a newly pass driver with “P” licence. After a few months waiting, the sales person call me to settle the balance of down payment, and collect the car on 30th May 2008.
After collecting the car, I left my car at the branch and brought my daughter to drive it after schooling in the evening. The car brokedown after driving for less than 2 km from the branch, without any signal. The sales person call a mechanic to fix the problem after waiting for more than one hour. But the same problem happen again. The mechanic of EON service centre from Bandar Damai Perdana was unable to fix the problem after trying for several times, and advice to tow to the main workshop at Jalan Chan Sow Lin, Kuala Lumpur.
The car was towed to Jalan Chan Sow Lin on 2nd June 2008. After leaving there for one whole day, nothing has been done until we went there on the second day. The car was hand over to me the third day, and was told they have repaired and tested, everything is in good condition.
After driving for less than a week, the problem come back again, engine died off without any warning. This can be very serious if it happen while driving at the highway, especially at night. I can still remember there was one incident happened in Ipoh many years ago, a happy family sending their son to U.K. for further study, they drive from the northern region to the airport in KL. On their way back home, the car broke down at the North South Highway near Ipoh at night, and a fast coming Express bus knocked the car, both the parents died on the spot. How can I let my daughter to take the risk with this problem car??? I have totally lost confidence with this Proton Saga.
I went to the EON Cheras branch, asking for a full refund. You should know the answer, the request was not successful. They have change a fuse box for me. The sales person told me, this is not the only case, there is another car hand over recently having the same problem. How about other branches? Do you agree that new car having the similar problem is very common (as they said)? Can’t they take it seriously? Do you want to risk your life with this problem car?
I love my country Malaysia. I support Malaysia manufactured car - Proton & Perodua. I sincerely hope that they produce a quality car with drivers’ safety bear in mind. I hope that they really care about their customer. Please do not put “QC PASS” tag before tested with error free and handing over the car. This is the first time in my lifetime, buying a lousy new car, and they never appologize to me for the problem and trouble brought by this new car.
Do you want to buy a new car? Please consider before making a decision.
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